How did Adler & Herz start out with OrderRight?

The salon introduced OrderRight when it opened rather than migrating later. Services, prices and staff were in the system from day one.

How do Adler & Herz customers book appointments?

Through the salon's own booking shop. Customers choose service, duration and preferred stylist, and the appointment lands directly in the team calendar.

Is OrderRight suitable for other hair salons too?

Yes. Appointment booking, service catalogue, staff calendar and a POS with a certified security module are the same building blocks, whatever the salon size.

Friseure Adler & Herz: POS and online booking

Friseure Adler & Herz in Nuremberg uses the OrderRight till with appointment booking and its own web shop. We supported the salon in setting up its till system before opening: services, prices, durations, staff and opening hours were all in place on the first day.

Company history

Friseure Adler & Herz is a hair salon in Nuremberg that works by appointment. The salon sits behind a glass front facing the street, and inside the styling chairs stand along the mirror wall on a black and white chequerboard floor.

As a brand new business, it had no established routines to carry over. The till, the services and the appointment calendar all had to be ready for the first day of trading.

The problem: appointments on paper cost time

Every service in a salon has a duration and a stylist: a men's haircut takes 30 minutes, colouring considerably longer. A paper appointment book only maps that with manual work.

The result is double bookings, callbacks and notes with phone numbers. On top of that, there is no analysis of which services and which times actually carry the revenue.

Set up together: services, staff and opening hours

Before opening we set the business up together with the salon: a men's haircut for €34 in 30 minutes, a clipper cut for €22 in 20 minutes, a children's haircut up to the age of 13 and colouring – every service with its price and duration.

Staff, opening hours and breaks were added as well. Because the till and the web shop use the same data, the salon maintains its services in one place only. We also went through the daily closing and the cash book together before the first day of trading.

Guests book their appointments online

In the salon's own booking shop, guests pick their service and a free slot and enter their details in three steps. Price and duration are shown, and no phone call is needed – outside opening hours as well.

Only slots that are genuinely free in the salon are shown, because opening hours, staff and existing appointments are taken into account. For appointments through their own shop, the salon pays no commission to a platform.

Booking shop of Friseure Adler & Herz showing services such as a men's haircut and colouring plus the three steps service, appointment and details — Three steps to an appointment: choose the service, choose the time, enter your details – with price and duration shown.

Appointments and sales come together in one till

In the till the day is laid out as a column per staff member. Every reservation shows the service, the time, the phone number and the email address – whether it was booked online or taken over the phone.

At the end of the appointment the reservation becomes the sale: the till takes the booked services onto the receipt, with nothing retyped. The revenue lands in the cash book and the daily closing works like in any other OrderRight till.

Reservation view in the till with day columns per staff member, the selected booking “haircut including blow-dry” and a button to take payment — The same booking as in the shop – in the till with service, staff member and payment button.

These modules are in use

Appointment bookingService, duration and staff member decide which slots guests get to see online in the first place.Till systemReservations, sales and cash book in one interface: the appointment becomes the receipt.Own web shopAppointments booked under your own brand, without commission per booking to a platform.

Streamline your own operations with the OrderRight point of sale.

Friseure Adler & Herz opens with a till system and online appointment booking